WSU Vancouver-specific COVID-19 FAQs

Students—prepare for next semester with WSU Pullman technology experts. Tutorials and training are available, registration is not required and questions can be submitted in advance. For more information, visit WSU Pullman's Student Guide for Completing Courses Remotely.

The Bookie, Student Bookstore

The Bookie is open by appointment only. For questions or to make an appointment to shop, contact van.bookie@wsu.edu or 360-573-0447. Limited store hours will be available Jan. 11 – 29, 2021. Face masks are required when visiting the bookstore.

The Bookie is offering a $5 shipping label for students to purchase and print from home to return fall rental books. All rental returns must be postmarked by Dec. 22, 2020 to avoid late fees. Please contact the bookstore if you are having issues with the website or need an order number to complete your label. In-store returns will not be accepted at this time.

Yes, the Bookie is providing an online buyback option for students who wish to sell back their used books between Dec. 14 and 18, 2020. Please make sure you do not sell back any rented materials.

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Equity, Diversity and Inclusion

The BaCE Program will offer virtual workshops for as long as distance learning continues at WSU Vancouver during the COVID-19 pandemic. The BaCE program is committed to providing participants equity-minded tools and culturally responsive resources to encourage change agency for antiracism, racial equity, inclusion, belonging and justice throughout the campus community and across university policies, processes and practices. Check the BaCE registration page for upcoming dates.

The SEEC Association (Support and Empowerment for Employees of Color) will hold space during the Social Hour for WSU Vancouver faculty, staff and students who also identify as people of color. This is a space of community and support where one may show up, connect, interact, decompress and just be. Check the Social Hour page for dates and times. Contact Obie Ford III for any additional information.

Supporting the campus community, especially vulnerable and underrepresented community members, is paramount during this trying time. There are a number of additional campus resources and support units available to students, staff and faculty during this time of transition including the Student Wellness Center, Center for Intercultural Learning and Affirmation (CILA), Cougar Food Pantry, Office of Equity and Diversity, BaCE Wellness Wednesdays and Campus Safety.

WSU Vancouver stands with all vulnerable groups and underrepresented communities who are experiencing increased levels of targeting and bigotry during this crisis, including Asian/Asian-American, Black/African-American and Hispanic/Latinx populations. Students, staff and faculty are asked to be vigilant in reporting online and in-person incidences of bias (e.g., racism, xenophobia, ableism, bullying, etc.), including virtual attacks of classes, or Zoom bombings. If you witness, think that you have witnessed and/or experience an in-person or online bias incident, report it to the WSU Office of Civil Rights Compliance and Investigation.

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Library

Live virtual assistance is available noon to 6 p.m. Sunday; 9 a.m. to 8 p.m. Monday through Thursday; and 9 a.m. to 6 p.m. Friday. Connect via Zoom, chat (library.vancouver.wsu.edu), phone (360-227-6257) and email (library@vancouver.wsu.edu).

Due to safety guidelines, the Library will only be open to WSU students, faculty and staff or students of other educational institutions who normally take classes on the WSU Vancouver campus. Open building hours are noon to 6 p.m. Sunday through Friday.

Other members of the community are encouraged to call 360-227-6257 with questions.

Yes.

  1. Articles: If the full-text is not available in the library's database that you are searching, use the "Find-it at WSU" button. If you need to order it, use ILLiad and an electronic file will be sent to you.
  2. Books: Use SearchIT to order the book from WSU Vancouver or WSU Pullman Libraries. The book will be mailed directly to you along with a pre-paid return label. If you are unable to mail the book back, no fine will be due. (See FAQ about library fines.) If you have questions, email library@wsu.edu or call 360-546-9680.

**Faculty—let us know if you need an item that is owned by a non-WSU library.

As long as items are returned in good condition by end of pandemic (no specified date at this time), no fines will be due. Please contact Dena Madrid at dena.madrid@wsu.edu for WSU library account questions.

Laptops will be available for students to use beginning Aug. 19. Laptops cannot be reserved in advance but students are encouraged to call 360-227-6257 for availability. Laptops can be checked out during building hours.

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Mail Services

Yes. Mail Services is open 8 a.m. to 5 p.m. Monday through Friday.

  • Mail delivery/pickup may be scheduled for one of these three options:
    • Daily—Monday through Friday
    • Twice a week—Tuesday and Thursday
    • Pick up/Drop off at Mail Services. Campus personnel may pick up/drop off mail. Masks are required when picking up or dropping off mail.
  • All outbound shipments need to be in departmental workrooms for pick up by 11 a.m. or dropped off at the mailroom before 1:30 p.m.
  • Departments will be contacted when deliveries of hazardous materials and/or priority packages arrive.
  • Outbound shipments via WSU Courier, USPS, UPS, FedEx are available.
  • If live or perishable products are being shipped to campus, contact Mail Services in advance to coordinate.

For assistance, contact Mail Services at 360-546-9708 or van.mailroom@wsu.edu.

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Parking and Public Safety

Public Safety is maintaining a police/security presence on campus as per usual. You can reach Public Safety by phone: 360-546-9001, pager: 360-690-1527 or email.

Yes, mail your permit along with your WSU ID, email address and phone number to: WSU Vancouver Parking Services, 14204 NE Salmon Creek Ave., Vancouver, WA 98686. Refund amount is based on postmarked date and may take several weeks to process. See refund schedule for amounts.

Yes, currently parking permits must be purchased online. Fall parking permits are available for $65 and allow you to park in any color lot. Longer-term permits are not available at this time. Pick up parking permits from Parking Services on campus 7:30 a.m. to 5 p.m. Monday through Friday. Daily parking is available for purchase at the Blue lot kiosks. Blue lot permits may park in any color lot this fall. Short-term parking is also available at meters.

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Student Services

No. The Student Wellness Center is closed until further notice. Staff will be available by phone, email and video conferencing but appointments will need to be scheduled in advance.

Counseling Services is solely providing telepsychology services (synchronous phone or video conferencing using a secure Zoom connection). During this time, we are offering short-term individual counseling, long-term group counseling, workshops, and crisis and consultation services. We will also help by referring students to other services on campus and to community resources that can offer more specialized or longer-term assistance. Same day and urgent appointments will be available and all Vancouver students are eligible to use these appointment as needed. The same-day appointments frequently go unfilled, so do not hesitate to contact us. Visit the Counseling Services website for more information.

Yes, Health Services will be open Mondays 11 a.m. to 4 p.m. for in-person appointments. To schedule an appointment, contact 360-546-9238. Reminder: An attestation must be done prior to coming to campus.

No. The Access Center is closed until further notice. The center will no longer proctor exams in-person but will continue to work with instructors to provide accommodations. Student intake or check-in appointments will be via phone or Zoom. To check out or return equipment, contact van.access.center@wsu.edu. For answers or to schedule an appointment, contact the Access Center at 360-546-9238 or van.access.center@wsu.edu.

Tutoring sessions are now available via Zoom. Go to the Quantitative Skill Center website for schedules and directions.

While the on-campus office is closed, Writing Assessment support is still available during regular office hours via email and telephone. Visit the Writing Assessment website for contact information.

Writing Placement Exams

An alternative writing placement exam is available for currently enrolled students. Students should contact their advisors or Writing Assessment support for guidelines and instructions. Writing placement options for new students will be available beginning May 2020.

Junior Writing Portfolio (JWP)

For students not planning to graduate this semester, Junior Writing Portfolio holds have been removed for spring semester; students will need to complete one or both parts of the Junior Writing Portfolio (timed write and packet) during the fall 2020 semester for spring 2021 registration.

Students planning to graduate this term should check their myWSU notifications for instructions on submitting packets or completing a Timed Writing alternative.

Questions can be directed to Ciara Seppala at 360-546-9260 or at van.writingassessment@wsu.edu.

If you know a student facing hardships or experiencing additional needs during this trying time, the Student Emergency Fund may be a resource. The fund can help with housing, food, health care, materials needed for class or other needs. Direct students to the Student Financial Services webpage to learn more about the fund and how to access it.

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Student Support

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HRS Vancouver Operations FAQs

HRS staff are engaging in social distancing practices by teleworking in keeping with Washington State Department of Health and Governor Inslee’s directive of March 16, 2020. Until further notice, HRS will be working remotely.

HR services are still available Monday through Friday, 8 a.m. to 5 p.m. You can contact HRS Vancouver staff by phone or email: Diane Laya, 360-546-9587 or diane.laya@wsu.edu; Julia Getchell, 360-546-9595 or julia.getchell@wsu.edu; Lauren Stricker, 360-546-9094 or lauren.stricker@wsu.edu. Voicemail messages are promptly returned.

HRS Vancouver and HRS Pullman will accept electronic documents. Legible scanned documents are appreciated.

Applications are available to turn your electronic device into a scanner. For example, Microsoft Lens is a free app that allows you to scan, save and send any text document from your device. You can also take a photograph of your document and sent it to HRS.

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Work and leave options for staff and faculty during COVID-19 pandemic

HRS Pullman has published several leave and work resources for faculty, civil service, administrative professional and temporary staff members. Visit HRS Pullman COVID-19 Leave and Work site. HRS Vancouver recommends that employees frequently check this website for updated work and leave information.

A telework agreement is not required during this time period. WSU Vancouver managers and employees will track telework assignment information using the Telework Assignment document. A copy should be retained by the supervisor and a copy sent to Anne Harding in the Chancellor’s Office.

We encourage you to think creatively about work that can performed from an alternate location. Contact HRS Vancouver staff members for assistance and advice. Specific ideas include training, policy review, business process updates and those special projects you have been meaning to complete. For additional guidance, visit HRS Pullman COVID-19 Leave and Work FAQs.

You and your staff member should fill out the Telework Assignment form. This will help plan the work assignments, communications, supervision and equipment being used for telework.

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Faculty and staff contacts with COVID-19 positive individuals

WSU is following Washington State Department of Health Guidelines for handling illness and suspected COVID-19 cases in the workplace. Contact an HRS Vancouver staff member or Lt. Dave Stephenson for advice and assistance. Specific steps to take are at HRS Pullman COVID-19 Leave and Work FAQs.

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Faculty and staff who come to work when sick

Contact HRS Vancouver staff or Lt. Dave Stephenson for advice and assistance. Detailed guidance is also available at HRS Pullman COVID-19 Leave and Work FAQs.

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Hiring and onboarding during COVID-19

Hiring committees are strongly encouraged to use Zoom and other technologies for interviews. Contact HRS Vancouver staff for guidance.

New-hire paperwork can be submitted electronically to the HRS Vancouver. I-9 processes do not change. Diane Laya and Sara Rauch are available to review and process newly hired employees I-9 documents.

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Hiring freeze position justification

Chancellor Mel Netzhammer will review and approve requests to fill full-time, regular faculty and staff positions. WSU Vancouver Budget Council will review requests and provide recommendations to Chancellor Netzhammer. Chancellor Netzhammer has delegated authority to approve temporary and part-time positions to Vice Chancellor Lynn Valenter. Chancellor Netzhammer has delegated authority to approve summer academic appointments to Vice Chancellor Renny Christopher.

Chancellor Netzhammer, Vice Chancellor Valenter and Vice Chancellor Christopher.

Criteria includes:

  • Is this a “mission critical” position?
  • Are there other vacancies in the department/college?
  • Can other employees complete the work?
  • Extent to which the position serves students

It means if a position is not filled, it will cause a failure or significant damage to the system/operation/service.

Please complete the Position Request form (PDF), as well as an April 2020 WSU Vancouver Hiring Freeze Justification form, which is included as the third page of the form. If a two-page form shows up, you may need to clear your web browser cache.

If a Position Request form is not required (temporary/hourly), please route the April 2020 WSU Vancouver Hiring Freeze Justification (PDF) form with the TEMPS display document.

The same information is required on both forms.

Contact WSU Vancouver HRS staff members for assistance: Julia Getchell, julia.getchell@wsu.edu; Diane Laya, diane.laya@wsu.edu; and Lauren Stricker, lauren.stricker@wsu.edu.

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