Effective Communication Skills for Business

  • Program details
  • Dates and time: 6 – 9 p.m. Mondays: Feb. 28 – Apr. 18
  • Location: Online, instructor-led live sessions
  • Number of sessions: Eight sessions over eight weeks
  • Instructional fee: $995
  • Format: Zoom videoconference

Communication is the most important skill needed to succeed in relationship, in business and in life. Oddly, our training is left mostly to assimilation, circumstance and sheer determination. Learn how to stay in the driver’s seat in interactions, be truly heard when you speak, grasp differing viewpoints with ease and remain comfortable even when things go south.

This class delivers comprehensive, practical and effective tools for clear, authentic and powerful communication and collaboration.

What you will learn

  • Understand core concepts and apply practical tools of personal interaction and communication in business, and beyond
  • Identify the destructive anatomy of judgment and learn to utilize the Genius of NonJudgment
  • Gain mastery of the 4 Steps of Impactful Communication (based on NonViolent Communication)
  • Learn and practice the steps of resolving conflict
  • Analyze the anatomy of fear and use it as a tracking tool for achieving objectives

Meetings and format

The course consists of Zoom videoconference meetings with live instruction. To attend via Zoom, students will need a computer with webcam, microphone and high-speed internet.

Each Zoom session allows for live interactions with the instructor and other students via chat, web conferencing or phone, all in real time. Assignments and other materials will be available online through a web-based learning management system.

Who should attend

Working professionals, team leaders, managers, or those involved in the areas of HR and professional development, product, process, or services.

Working professionals who are in emerging roles as front-line leaders (including technical or business professionals who are relatively new to leading teams) or experienced leaders who have a need to sharpen their skills relative to team leadership and addressing new challenges.


The instructional fee is $995, including a nonrefundable administrative fee of $75. See Registration for details.


Lezza SteindorfLeezá Steindorf, International Business Consultant - HR Trainer – Leadership Coach – Mediator

With a proven track record as a Communication, Conflict and Crisis Management Specialist in multinational corporations, trade unions and nonprofits across the globe, Leezá Steindorf delivers potent tools and unique strategic processes for organizational transformation and professional development. She helps professionals develop cohesive team-building skills and positive organizational operations in even the most diverse and chaotic environments.

Her programs and CORE SuccessTM system are internationally acclaimed and accredited. Leezá is a leadership coach for the Forbes Coaches Council, is a NonViolent Communication Trainer and a former Tony Robbins Results coach. She holds a degree in Business Management and certifications as an ICF Coach, Trainer & Group Facilitator, and Mediator.