Tech Support Services

Tech Support Services is led by Patti Paris and is the front-line contact for students, faculty and staff to help resolve technology problems and help with any technical issues they experience. This team works closely with other members of Information Technology to provide the best possible support for all IT related issues on campus.

HelpDesk and Evita: Located in the Classroom Building, Room 225, though during Covid 19, most employees are working remotely. At this time, the HelpDesk is available by appointment only. The better way to reach us is in our Zoom tech support room, by phone at 360-546-9770, or by email at van.evita@wsu.edu. We are available via these means 8am-7pm Monday through Friday. The IT HelpDesk strives be the one-stop shop for on-campus computing needs and to resolve technology issues as presented or escalate issues to other IT members or teams.

Technology Purchasing and Inventory: If campus faculty or staff need a quote for a new computer or equipment or are available for a lifecycle-replacement computer, Tech Support Services helps spec machines for special use and projects or to meet university standards.

Computer Lab Support: Two open labs for student use (VMMC 101 and VLIB 102) and five classroom computer labs on campus are supported and maintained by this team. All of these labs are currently closed due to Covid 19. These rooms are cleaned and all of the computers are re-imaged with the latest software and necessary applications for classes at the beginning of each term.

Technology Training: Team members of Tech Support Services provide proactive individual, small group and online training for students, faculty and staff in collaboration with Vancouver Technology Group members and Academic Services.

Move Coordination: Tech Support Services coordinates campus moves in conjunction with Facilities Services and peers in Information Technology so that computers and printers are working once a move is complete.