WSU Vancouver IT is here to assist you with a variety of technology needs both on campus and at home. We are here to help you transition into distance learning and to help you utilize the tech resources available to you!
You can find more information about our IT HelpDesk and how to get on-demand tech support on the IT homepage.
Loaner Laptops
Windows and Mac laptops are available for checkout from the WSU Library circulation desk. As with other Library materials, you need a CougarCard to check one out. Each laptop comes with a power cable, mouse and carrying case. Laptops can not be reserved but students are encouraged to call ahead of time to determine availability at 360-546-9680. Laptops are paid for by the WSU Vancouver Student Technology Fee.
Network ID (NID)
Before you can register for classes, a Network ID (NID) (typically firstname.lastname) must be created. Your Network ID is used to log in to the WSU portal - https://my.wsu.edu. This login and password are also used to access computers on campus, some Library resources and to connect to the WSU Wireless network.
If you are a new student, information for logging in and setting a password for your network ID should be emailed to you (to your non-WSU email address). If you do not receive this email or run into problems, contact the Helpdesk for help.
Passwords must be reset every six months. To reset your password, go to account.wsu.edu.
OKTA and Multi-Factor Authentication
OKTA is the authentication service WSU uses for universal login to campus resources. OKTA requires you to set up Multi-Factor Authentication (MFA), also known as "extra verification".
Working along with your traditional password, MFA creates a physical barrier to your account by requiring proof of access to a personal device via text message, phone call, or through an authenticator app like OKTA Verify or Google Authenticator. Those who do not have a phone for MFA may check out a U2F key which plugs in to your computer and satisfies this requirement.
Access your OKTA account settings and set up Multi-Factor Authentication at account.wsu.edu. Contact the HelpDesk if you need assistance.
Student Email Accounts
To access your student email account, go to email.wsu.edu and log in using your network ID and password. Links are also available at the top and bottom of every WSU Vancouver webpage. You can also set up your email account in the outlook app for Windows, Mac, iOS and Android by following the applicable directions on the WSU Knowledge Base.
This account is your official WSU account. Check it regularly because official WSU email communication from WSU academic and student support offices as well as professors will be sent to this WSU email account. If you are having problems with your student email, contact the HelpDesk.
Email Safe Practices
Student email accounts are often targeted by phishing emails which try to trick you into clicking on links and entering passwords. Never click on any link in an email unless you know it is legitimate.
If you receive a suspicious email through your WSU email account, forward it to abuse@wsu.edu where it will be investigated and, if necessary, blocked from sending future emails.
Canvas Learning Management System
WSU uses Canvas for online learning courseware. You can access Canvas from links available at the top and bottom of every WSU Vancouver web page, or at canvas.wsu.edu. Your Canvas login is your Network ID and password.
For help with Canvas, contact the HelpDesk or view Canvas help pages on the WSU Knowledgebase.
Office 365 and OneDrive
Office 365 provides online access to Microsoft Office products for all active students. Students can also download these products on up to five devices. The software available includes Word, Excel, Outlook, PowerPoint, OneNote, and Skype for Business. To access Office 365, go to office365.wsu.edu and enter your Network ID and password.
Office 365 also provides access to OneDrive, including 1 terabyte of free, cloud-based file storage. Files stored on OneDrive are available online from multiple devices and can be synchronized with local devices so that they can be used offline. The files on OneDrive can also be shared with others both inside and outside of WSU.
Recommended use:
- All files in a Documents folder on desktop or laptop computer.
- Files that need temporary collaboration with others.
- Use instead of a USB drive for access from any device.
OneDrive is accessed by logging in at office365.wsu.edu and clicking on the OneDrive tile. You may also install the OneDrive app by downloading it from Microsoft website or from the App Store (iOS) or Google Play store (Android).
On Campus Resources:
Student Computer Labs
Computer labs in MMC 101 and the Library 102 are closed for Fall Semester 2020. However, with social distancing measures in place, there will be computers available for use in the open area of the Library.
During the Fall and Spring terms, two open computer labs are available for students: VMMC 101 and VLIB 102. All computer labs require students to log in to the computers with Network IDs and password. All printing in the computer labs, the Writing Center and the Library use the Pharos pay-for-print system with money electronically added to your Cougar Card. Student lab consultants and the Library Reference Desk are available to help with printing questions or with adding money to your Cougar Card.
Lab hours are subject to change. Check current hours at vancouver.wsu.edu/it.
There are several other program specific computer labs available for students. Check with your program to see what is available.
Wireless Access - WSU Wireless
The WSU Vancouver campus provides wireless internet access to all WSU students, faculty and staff through the WSU Wireless network. Connecting to the WSU Wireless network is easy:
- Select “WSU Wireless” from the list of available wireless networks.
- When prompted, enter your Network ID and password.
- If asked to trust the security certificate, click “yes” or “trust.”
The WSU Wireless network is simple, secure, and seamless:
- Simple: Log in once and, after that, your computer or device will auto-connect to the network.
- Secure: Data is transferred securely so that others cannot intercept private information.
- Seamless: All WSU campuses use this same network.
Note: Wireless access is offered to campus guests via “WSU Guest.” This guest access is not secure and is only intended for visitors, not for WSU Vancouver students, faculty or staff. Additionally, people from other schools that participate in Eduroam may use their login credentials to connect to the Eduroam network.
Wireless Printing
Wireless printing is available for students at printing.vancouver.wsu.edu. You can upload and send documents to the print queue to be picked up at a print release station within 30 minutes. To print your document, go to any one of the print release stations, swipe your CougarCard and choose your print job (you must have money on your CougarCard). Instructions are available at kb.wsu.edu/vancouver.