Access Center Assistant

Position summary:

The Access Center staff provides Washington State University Vancouver students equal access to academic and campus-related activities. Access Center staff works closely with other services and offices on campus to provide competent and coordinated assistance to students and consultation to faculty, staff, and parents of students. The Access Services Assistant position provides administrative support to the Director for Student Development, Access Center Coordinator, and Access Center staff. This position will have some set hours but will also cover meal breaks, staff absences, and respond to peak times. Therefore, flexibility in weekly scheduling will be needed.

 

Access Center seeks to hire a person who is able to interact with students in a professional, courteous and confidential manner; demonstrate strong organizational skills; and work independently and collaboratively. The primary function of this position, under the general supervision by the Director for Student Development is to assist with the coordination of accommodations including CART and interpreting; assist with the coordination of appointment scheduling; and provide clerical and reception support to the Access Center.

 

DUTIES:

  • Assist with the coordination CART including scheduling, communicating with students receiving CART, and communicating changes to CART requested by faculty.
  • Assist with the coordination of ASL interpreting, including scheduling and communicating changes to schedule with outside organizations, faculty, staff and students.
  • Provide clerical support to Access Center coordinator and Director for Student Development with complex word processing tasks such as merging, sorting, electronic, mail, integrating text and graphics, and creating or revising documents.
  • Assist with the creation of documents such as letters, memos, invitations, agendas, meeting summaries, background information and general email correspondence with key campus and community partners. Proof reading, grammar and accuracy are critical.
  • Assist with communication between students and the Access Center including scheduling appointments, maintaining calendars, responding to general inquiries, and coordinating meeting information with staff and faculty
  • Assist in front desk duties. Respond to in person, phone and emails inquiries. Take and refer messages/emails to relevant Access team member as needed.
  • Direct students inquiring about accommodations to complete and submit the Access Center application for accommodations. Assist as needed.
  • Assist with the intake and assignment of new applications including, Assist in setting up informational or intake appointments with students and Access Advisors using AIM, assist with setting up Zoom links for appointments, assign student application to an Access Advisor, and daily review of student applications for accommodations in “Processing” folders using our Access Information Management (AIM) online system.
  • Assist with uploading documentation, files or flexible agreement forms to student applications or student profiles in AIM.
  • Send out Faculty Notification Letters for Vancouver as needed.
  • Provide coverage for test proctoring, as needed.
  • Demonstrate solid computer skills for everyday use including:
    • Microsoft Word & Outlook PowerPoint for quality presentations
    • Excel Spreadsheet for data management and tracking
    • Strong knowledge of effective email communication and office protocol
    • Provide clerical and administrative support
  • Follow state (RCW, WAC) and federal guidelines (FERPA) in maintaining confidentiality.
  • Perform general office duties and other duties as assigned.
Minimum requirements:
  • High school graduate or equivalent
  • Must pass university background check.
  • Accurate and effective communication skills; both written and verbal.
  • Experience and interest in working with diverse populations such as non-traditional, first-generation, low income, and individuals with disabilities.
Additional requirements:

Preferred qualifications:
  • Ability to work in a fast-paced clinical environment in which students may be distressed. Must be able to converse with students in a professional, courteous and confidential manner.
  • Ability to work on large scale projects independently.
  • Demonstrate strong organization skills, detail-oriented.
  • Ability to be self-directed and prioritize tasks and responsibilities.
  • Ability to work independently and collaboratively.
  • Must be extremely proficient with computers, including advanced features, with Microsoft Outlook, Word, Excel, and Access.
Work schedule:
Part-time hours: 7-12 per week
Salary:
$17.00/per hour
To apply:

REQUIRED APPLICATION MATERIALS:

·         Cover Letter

·         Resume

·         References

To Apply:

Submit a Cover Letter, Resume and References to eric.w.scott@wsu.edu

 

COVID-19 Vaccine Information:

In accordance with Washington State Governor’s Proclamation 21-14.1, as a condition of employment, all WSU employees must be fully vaccinated or have an approved medical/religious accommodation no later than October 18, 2021. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Vaccine or an approved accommodation for new employees will be verified no later than October 18, 2021. If the effective date of appointment is October 18, 2021 or later vaccine or approved accommodation status will be verified prior to first day of employment. Please reach out to Human Resource Services (HRS) at hrs@wsu.edu or 509-335-4521 if you have questions regarding this.

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Washington State University is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259 (f), or hrs@wsu.edu.