Course Overview
Management of production and service operation with an emphasis on quality management; planning and control of workflow; resource allocation, and utilization.
3 credits.

Course Objectives
Upon successful completion of this course, students will be able to do the following:

• Utilize management tools (such as total quality management, supply chain management, and project management techniques) to continuously improve the processes that an organization uses to supply goods and/or services.
  
  
• Apply analytical skills (such as statistical process control, inventory models, and forecasting) to evaluate and solve operations management problems.
  
  
• Effectively communicate (both in writing and orally) operational problems and potential solutions to operations managers.
  
  
• Calculate how operations affect the performance of an organization.