WSU Vancouver Library Home Page
Effective Web Sites: Reference Staff Questionnaire

Participant #__________

Date: _______________
 

 1. Is there information that you would like to find on the WSUV Library’s web pages that is not there? If so, please list it.
 
 

2. Is there information currently on the WSUV Library’s web pages that you feel is not needed? If so, please tell us what it is.
 
 

3. What is the best feature of the WSUV Library’s web pages?
 
 

4. What is the worst feature of the WSUV Library’s web pages?
 
 

5. If you could change one thing about the WSUV Library’s web pages, what would it be?
 
 

6. What information do feel should be reachable within 2 clicks of the Library’s Home Page?
 
 

7. Circle the number that best describes your experience when you use the WSUV Library’s web pages:

I can always find                                                                                                                             I can never find
what I need                                                                                                                                     what I need
1 2 3 4 5

 
 
 

8. When working with a patron, I find it:

Easy to explain where                                                                                                                      Difficult to explain
something can be found                                                                                                                    where something can
on the Library’s web pages                                                                                                               be found on the
                                                                                                                                                        Library’s web pages
1 2 3 4 5

 
 

9. When accessing the information that you use most frequently, does it

take just the right                                                                                                                             take too many steps
number of steps to find                                                                                                                     to find
1 2 3 4 5


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Comments and questions to Karen Diller: library@vancouver.wsu.edu