N. Campbell -- Vitae

Education

Master's of Library & Information Studies (MLIS), May 1998.
School of Information, University of Michigan, Ann Arbor, MI.

Bachelor's of Arts, 1996.
University of Oregon, Eugene, OR.
Emphasis in English and Medieval English literature.

Experience

Reference & Electronic Services Coordinator, January 2008 - Present

Electronic Services Coordinator, July 2006 - December 2007

Library, Washington State University Vancouver, Vancouver WA

Coordinate and manage access to the Library's electronic resources, which includes serving as webmaster of the library's website, managing and enhancing the library's authentication system, and updating access to the library's many databases, electronic journals and other online resources. Provide technical support to other members of the library staff and maintain the public area computers. Work on other projects, as needed. Teach GE 101/301, which introduces students to the WSU Vancouver learning goals, and instruction sessions and workshops on library and technology-related topics. Participate in library, campus and university committees. Work as a liaison with faculty in the areas of Digital Technology & Culture, English, Fine Arts and Sociology. Conduct research in the areas of usability and accessibility of web-based resources.

Sabbatical Leave, January - June 2006

Conducted a study assessing the usability and accessibility of university library websites. Specifically, this study focused on whether library websites were accessible and usable with a screen reader.

Reference & Electronic Resources Coordinator, August 2003 - December 2005

Reference Librarian, August 1998 - July 2003

Library, Washington State University Vancouver, Vancouver WA

Coordinated reference services. Occasionally provided workshops and orientation sessions to community high school classes and Clark College classes. Acted as a liaison to faculty in the areas of Biology, Education, English, Fine Arts, and History. Maintained and coordinated access to the library's electronic resources. Conducted research on usability issues, particularly concerning the library's web-based services.

Reference Assistant, September 1997 - August 1998

Shapiro Science Library, University of Michigan, Ann Arbor MI.

Assisted library patrons at the reference desk, using a variety of electronic and print resources. Developed new handouts for patrons and new training materials for other librarians. Instructed patrons in using library resources.

Station Librarian, June 1997 - August 1997

Biological Station Library, University of Michigan, Pellston MI.

Served as onsite solo librarian, managing the day to day operations of the library. Offered reference and interlibrary loan services. Conducted library tours and orientations. Supervised one student worker. Provided bibliographic instruction to groups and individuals.

Evaluation Specialist, September 1996 - August 1998

Argus Associates, Ann Arbor MI.

Evaluated and rated Internet resource guides for The Clearinghouse. (http://www.clearinghouse.net) using various criteria including site design, accuracy and organization.

Lab Assistant, September 1996 - December 1997

DIAD Lab, School of Information, University of Michigan, Ann Arbor MI.

Provided basic troubleshooting of lab software and hardware. Taught fellow students how to use various software packages. Served as lab coordinator for one semester (Fall 1997).

Student Reference Assistant, 1994 - 1996

Knight Library, University of Oregon, Eugene OR.

Worked with public at Reference Desk. Provided assistance in using the reference collection and various online resources.

Courses Taught

DTC 478: Usability & Interface Design
3 credit. Fall 2007 & Fall 2008.
Seminar course that explores user-centered design and usability testing methodologies.

Eng 356: Electronic Research & the Rhetoric of Information
3 credit. Co-taught with Leslie Wykoff (Spring 2003) and Karen Diller (Spring 2004).

GE 301: Introduction to ePortfolio and Learning Goals
1 credit. 1 section, Fall 2006. 2 sections Spring 2007.
Introduction to the WSU Vancouver learning goals and the ePortfolio, an online learning environment.

GE 303: Research Across the Disciplines
1 credit. Spring 2008 & Spring 2009.
Introduction to the many research approaches used to create knowledge.

GenEd 300: Accessing Information for Research (1 credit)
1 credit. Spring Semester 2001 - Fall Semester 2001.

T & L 521: Educational Technology for Teachers
1 credit. Co-taught with instructors from the Education department and the Vancouver Information Services department. Summer 1999 - Spring 2004.

Other Instruction

VIS Workshops
Workshops focusing on web design, including HTML, cascading style sheets, and web accessibility.

Library Instruction
Provide course-focused guest lectures to classes in Digital Technology & Culture, English, and Fine Arts. Give tours, library orientations, workshops and other instructions as needed.

Presentations

Panelist: "Instant Messaging (IM) Reference", a panel discussion for Reference Forum: Web 2.0 / Library 2.0 at Multnomah Central Library and Midland Library, January 11 & January 12, 2007, Portland OR.

Co-Presenter (with Sharon Walbridge): "Web Site Usability Testing: Assuring a Quality Experience." Presented at the Washington State University IT Forum, March 14, 2005, Pullman, WA. Online materials: http://www.vancouver.wsu.edu/fac/campbell/itforum05/.

Co-Presenter (with Michelle Eccles): "A Trip To The Zoo - A Lesson-Based Approach To Teaching Technology." Presented at Northwest Council for Computer Education (NCCE) 2004, April 15, 2004, Spokane, WA.

Co-Presenter: "Why is the sky blue? Implementing a Virtual Reference Service." Presented at Online Northwest 2003, February 21, 2003, Corvallis, OR. Online materials: http://www.vancouver.wsu.edu/fac/campbell/onlinenw2003/.

Co-Presenter: "The Networked Union Catalog: Requesting Items Using INNOPAC & INN-Reach." Presented at the 8th Annual Users Group Conference, NorthWest Innovative Users Group, October 14, 2002, Portland, OR. Online materials: http://www.vancouver.wsu.edu/fac/campbell/nwiug/nwiug.ppt.

Co-Presenter: "Designing for the User: How to Test for Usability." Preconference presented at ACRL X: Crossing the Divide, March 2001, Denver, CO. Online materials: http://www.vancouver.wsu.edu/fac/campbell/usability/acrl/.

Presenter: "Put it to the Test: Usability Testing of Library Web Sites." Presented at LITA Forum 2000, November 2000, Portland, OR. Online materials: http://www.vancouver.wsu.edu/fac/campbell/usability/litaforum/.

Co-Presenter: "Learning from Our Users: Usability Testing of WebPacs & Web Sites." Presented at Internet Librarian International 2000, March 2000, London, UK. Online materials: http://www.vancouver.wsu.edu/fac/diller/usability/iil/sld001.htm.

Co-Presenter: "Usability Testing: How Effective is your Library's Web Site." Presented at Online Northwest, February 2000, Portland, OR. Online materials: http://www.vancouver.wsu.edu/fac/diller/usability/onlinenw/index.htm.

Co-Presenter: "Usability Testing: How to Analyze Your Web Pacs and Web Sites." Presented at the Coalition for Networked Information (CNI) Fall 1999 Taskforce Meeting, December 1999, Phoenix, AZ. Online materials: http://www.vancouver.wsu.edu/fac/diller/usability/cni/sld002.htm.

Co-Presenter: "Effective Library Web Sites: How to Ask Your Users What Will Work for Them." Presented at Integrated Online Library Systems '99 (IOLS), May 1999, New York, NY. Online materials: http://www.vancouver.wsu.edu/fac/diller/usability/iols/index.htm.

Panelist: "Methodologies for Usability Testing", a panel discussion presented by the WSU Libraries Faculty Development Committee, February 17, 1999.

Publications

Campbell, Nicole. "Building the My Portal Experience: A Report of the LITA Human Machine Interfaces Interest Group Program. American Library Association Annual Conference, Atlanta, June 2002." Technical Services Quarterly, 21.1 (2003): 68-71.

Campbell, Nicole. "Defining the User: A Practical Glance at Usability Testing." The Electronic Library, 17.5 (October 1999): 307-11.

Campbell, Nicole. "DLS Discussion Group Minutes." DLS Newsletter, 9.2 (Spring 2000): 2-3, 5.

Campbell, Nicole. "Easier Access to Library Databases from Home." Vancouver Information Services Newsletter, Fall 2002. Online at: http://www.vancouver.wsu.edu/vis/newsletter/libnews.html

Campbell, Nicole. "New Electronic Resources." Vis a Vis: The Newsletter of Vancouver Information Services at Washington State University Vancouver, September 11, 2000: 1, 4.

Campbell, Nicole. "OpenURL and Related Products: A Managed Discussion. Report of the LITA Human Machine Interfaces Interest Group Meeting. American Library Association Annual Conference, Toronto, June 2003." Technical Services Quarterly, 21.4 (2004): 71-73.

Campbell, Nicole. "Science Fiction - The Literature of Ideas. Report of the LITA Imagineering Interest Group Meeting. American Library Association Annual Conference, Orlando, June 2004." Technical Services Quarterly, 22.3 (2005): 93-96.

Campbell, Nicole. "Searching For Marketing Tips." Alki: The Washington Library Association Journal, 15.2 (July 1999): 18.

Campbell, Nicole. "Security and the Digital Library." DLS Newsletter, 9.1 (Fall 1999): 4.

Campbell, Nicole, ed. Usability Assessment of Library-Related Web Sites: Methods and Case Studies. Chicago: LITA Publications, 2001.

Campbell, Nicole, Karen R. Diller & Janet Chisman. "Learning from Our Users: Usability Testing of WebPacs & Web Sites." Internet Librarian International 2000 Proceedings. Medford, NJ: Information Today, 2000, pp. 30-35.

Campbell, Nicole & Marcia Suter. "New trends in accreditation and distance learning." Conference Circuit report. C&RL News, 61.8 (September 2000): 670.

Diller, Karen R. & Nicole Campbell. "Effective Library Websites: How to Ask Your Users What Will Work for Them." Prepared for the Future: Proceedings of the Fourteenth IOLS '99. Medford, NJ: Information Today, 1999: 41-54.

McCord, Sarah K., Linda Frederiksen & Nicole Campbell. "An accessibility assessment of selected Web-based health information resources." Library Hi Tech, 20.2 (2002): 188-98.

Reviews:

Campbell, Nicole. "Anthropology of Middle English Literature (1350-1485)" (Web site review). College & Research Libraries News 62.1 (January 2001): 74-5.

Campbell, Nicole. "BioTech: Life Sciences Resources and Reference Tools" (Web site review). Reference Reviews 15.6 (2001): 29.

Campbell, Nicole. "Building Electronic Library Collections: The Essential Guide to Selection Criteria and Core Subject Collection" (book review). The Journal of Academic Librarianship, 26.4, (July 2000): 288.

Campbell, Nicole. "Columbia Encyclopedia (6th edition)" (Web site review). Reference Reviews 15.7 (2001): 6.

Campbell, Nicole. "Daily Life through History" (cd-rom review). Electronic Resources Review, 4.7 (2000): 73-5.

Campbell, Nicole. "Internet Medieval Sourcebook" (Web site review). Electronic Resources Review, 4.10 (2000): 119-20.

Campbell, Nicole. "Lab Lit" (Web site review). Reference Reviews, 21.3 (2007): 37-8.

Campbell, Nicole. "Literary Index: Internet Resources in Literature" (Web site review). Reference Reviews, 22.6 (2008): 34.

Campbell, Nicole. "Mississippi Writers Page" (Web site review). Reference Reviews 15.5 (2001): 25.

Campbell, Nicole. "Museum of Ancient Inventions" (Web site review). Reference Reviews 15.1 (2001): 39. Also published in: Online Information Review, 25(2) 2001, 139.

Campbell, Nicole. "National Reference Center for Bioethics Literature" (Web site review). Electronic Resources Review, 4.6 (2000): 64-5.

Campbell, Nicole. "NoodleTools" (web site review). Reference Reviews 15.3 (2001): 6-7.

Campbell, Nicole. "Our Virtual World: The Transformation of Work, Play and Life via Technology." (book review) Government Information Quarterly, 18.3 (2001): 261-63.

Campbell, Nicole. "PrimateLit" (Web site review). Reference Reviews, 16.8 (2002): 39.

Campbell, Nicole. "Review of Biblical Literature" (Web site review). Electronic Resources Review, 4.10 (2000): 127-28.

Campbell, Nicole. "Scientific and Technical Acronyms, Symbols, and Abbreviations." (Web site review). Reference Reviews, 17.7 (2003): 52.

Committees

Current Appointments:

WSU Libraries:

Library Faculty Affairs Committee (LFAC). Member, August 2008 - Present.
Web Working Group. Ex-officio Member, May 2004 - Present.

WSU Vancouver:

Academic Journal Committee. Faculty Advisor, February 2008 - Present.
General Education Advisory Board (GEAB). Member, January 2008 - Present.
Local Coordinator, Combined Fund Drive. August 2006 - Present.
Student Media Board. Member, April 2008 - Present.

WSU Vancouver Library:

PR Committee. Member, June 2008 - Present.
Web Committee. Chair, August 2008 - Present.

Past Appointments:

WSU:

Combined Fund Drive Steering Committee. Member, August 2006 - August 2008.
myWSU Coordinators Committee. Member, July 2006 - May 2008.

WSU Libraries:

Web Working Group. Member, September 1999 - June 2003.
Nominations Committee for the Library Faculty Affairs Committee (LFAC). Member, April - May 2003.
What is Griffin Taskforce. Member, February 2002 - May 2002.
Circulation Working Group. Member, January - June 1999.
Food & Drink Policy Taskforce. Member, April - August 1999.
LFAC. Member, August 1999 - June 2000.
New FirstSearch Taskforce. Member, September - October 1999.
Nominations Committee for the Faculty Development Committee. November 2000-December 2000.
Preservation Working Group. Member, September 1998 - September 2000. (Secretary: April -September 1999. Chair: October 1999 - April 2000.)
Search Committee for Science Librarian & Information Services Coordinator position for WSU Owen Library. October 1999 - March 2000.

WSU Vancouver Library:

Ordering Materials Committee. Member, January 2008 - May 2008.
Podcast Grant Committee. Member, July 2007 - April 2008.
VIS Workshops Committee. Member, January 2008 - August 2008.
Library Redesign Committee. Member, October 2002 - January 2003.

WSU Vancouver:

Search Committee for Director of IT. Member, November 2007 - February 2008.
Faculty/Staff Campaign. Faculty Representative, February 2008 - April 2008.
Search Committee for Web Communications Manager. Chair, June 2008 - January 2009.
Design Tech Committee. Member, August 2006 - April 2008.
myWSU Vancouver Committee. Member, July 2006 - May 2008.
WSU Vancouver S&A Facilities Fees Allocation Committee. Member, January 1999 - June 2002.
Research Taskforce (part of the campus strategic planning process). Member, January 2001 - May 2001.
Search Committee for Help Desk Technician (Vancouver Information Services). Member, May 2005 - August 2005.
Search Committee for Computer Maintenance Technician II (Vancouver Information Services). Member, August - September 2001.
Search Committee for Systems Coordinator/Operations Coordinator (Vancouver Information Services). Member, May 2000 - August 2000.
Vancouver Information Services (VIS) Coordinators/Planning Committee. Member, February 2002 - August 2007.
WSU Vancouver Safety Committee, September 1998 - August 1999.
Search Committee for Computer Support Technician I (Vancouver Information Services). Member, January 1999.
WebCom (the campus Web development committee), May 2001 - June 2005.
Combined Fund Drive, Campus Coordinator, August 2001 - December 2005. Co-coordinator, August 2000 - December 2000.
Web Users Group. Member, January 2002 - December 2003.

Professional Organizations:

ACRL Distance Learning Section Program Planning Committee 2001. Member, January 2000 - July 2001.
ALKI Editorial Committee, Washington Library Association. Member, September 2002 - August 2004.
PORTALS Resource Access Committee. Member, November 1998 - August 1999.
PORTALS Technology Access Group Virtual Catalog Project Taskforce. Member, November 1999.
ACRL Distance Learning Section. Member-at-Large, January 2003 - June 2004.
ACRL Distance Learning Section Discussion Group. Secretary, June 1999 - July 2000.
Usability Subcommittee of the ALA Web Advisory Committee. Member, August 2003 - December 2005.
ACRL Distance Learning Section Web Committee. Member, January 2000 - June 2005.
LITA Human/Machine Interfaces Interest Group. Member, June 1999 - December 2005. Co-vice-chair, January 2001 - December 2001. Co-Chair, January 2003 - December 2003.
PORTALS Web Committee. Member, June 2004 - June 2005.

Other Professional Activities

Research Interests:

My research interests have focused on usability and accessibility of web sites, for the most part.

Usability assessment of library resources & services:
Since libraries have grown to depend on web-based methods to delivering information and resources, I'm interested in testing and ensuring that these resources are usable and user-friendly.
Accessibility of electronic resources:
I'm interested in assessing whether library web-based resources and services are accessible and usable for all library patrons.
Sabbatical Leave (January 2006 - June 2006)
During my professional leave, I conducted a study analyzing a sample of university library websites. The study included: testing the accessibility of the websites using Bobby, a tool which tests compliance with accessibility guidelines, and assessing the usability of the sites using screen reader software to determine if they are usable.

More specific information can be found on my research page.

Projects:

Authentication System: Moved the library's authentication system, which uses Ezproxy, to a new, more secure server. This also involved updating the authentication scripts, adding security certificates and moving to a new login/password method, making it both more secure and more robust. (August 2006).

Database / Website Project: Worked towards integrating all the various systems used on the library's website. This involved moving away from Coldfusion and Access for maintaining and displaying library resources to a PHP, MySql solution. This allows for better integration with our news blog and future projects of creating flexible, subject and instruction pages. (July 2006 - August 2006).

Evaluation of the Columbia River Basin Ethnic History Archive (CRBEHA): Worked as co-evaluator of the CRBEHA website. The archive is a grant-funded digital collection of historical materials about ethnic groups in the Pacific Northwest. My evaluation focused on user perceptions of the archive. (July - September 2003).

Usability Testing Resources: Collection of web resources on usability testing. Developed and maintained for the Human/Machine Interfaces Interest Group of LITA. (July 2000- present).
(http://www.vancouver.wsu.edu/fac/campbell/hmiig/usabres2.htm)

VIS Workshops Registration System: Created an online, database-driven system for the Vancouver Information Services (VIS) Workshops. This system includes online registration and automated email confirmations and reminders. (August 2002 - August 2004).

Professional Service:

Moderated several focus groups for a study evaluating the WSU Vancouver Nurse Educator program. The study was conducted by Renee Hoeksel, Dawn Doutrich & Christine Ludwig in the Fall 2003 and again in Fall 2004.

Peer reviewed two articles in a special issue on "Information Systems Accessibility" for Universal Access in the Information Society Journal. Fall 2004.

Peer reviewed an article for Library Hi-Tech. Fall 2005.

Moderated brainstorming session for campus discussions on areas of distinctiveness. February 2008.

Grants:

Co-recipient: WSU/William and Flora Hewlett Foundation, "American Diversity Curriculum Development Grant", 2000-2001.

Co-recipient: Washington State Library Commission, "Virtual Reference Service Demonstration Project", August 2002 - July 2003. This grant represents a collaborative effort between WSU Vancouver and Clark College Library to implement and develop a virtual reference service.

Co-recipient: Washington State Library Commission, Virtual Reference Demonstration Grant, October 2003 - September 2004. This project focuses on further development and marketing of our virtual reference service.

Nicole Campbell

Education

Experience

Courses Taught

Other Instruction

Presentations

Publications

Reviews:

Committees

Current Appointments:

WSU Libraries:

WSU Vancouver:

WSU Vancouver Library:

Past Appointments:

WSU:

WSU Libraries:

WSU Vancouver Library:

WSU Vancouver:

Professional Organizations:

Other Professional Activities

Research Interests:

Projects:

Professional Service:

Grants:

Professional Affiliations

Current:

Past Memberships: