Notes from the Designing for the User ACRL 2001 preconference.

Purpose Statement:
Can users quickly find the resources they need, even if they are a novice user?

Problem Statements:

• Do users understand the vocabulary used to define categories?
• Can the user find the information/database they want in XX clicks?
• Can users move easily between sections? (navigational)
• Can users access the pages quickly?
• Can users perform the service they want online?
• Can the user find HELP online?

1. When does the library close tonight?
2. Find a full-text article on XXXX.
3. Locate a list of business databases.
4. Go to the "resource" that helps you find a video in this library.
5. Place a request to order an article our library does not own.
6. Find help on accessing databases.
7. Find a list of new books the library owns.
8. Logon to Lewis & Clark's library catalog.

Back to Designing for the User (ACRL 2001 preconference).