Human/Machine Interface Interest Group -- Usability Testing Resources

Web Sites:

The Alertbox: Current Issues in Web Usability Bi-weekly column on usability issues written by Dr. Jakob Nielsen.
Usability.gov US Department of Health and Human Service's guide to creating usable, accessible, and useful websites. Includes links to further resources.
Detecting 'Broke': Usability Testing of Library Web Sites Information about the usability testing done at Yale University Library on their Research Workstation website.
Improving Web Site Usability and Appeal Guidelines compiled by MSN (Microsoft) Usability Research in 1997.
RWU Library Web Site Redesign Information about a usability testing and site redesign done at Roger Williams University by Susan McMullen.
Suggested Reading for Usability Testing Bibliography of books, articles and papers related to usability testing.
IBM's Ease of Use website A collection of articles related to IBM's approach to usability.
Usability Testing at Washington State University Information about the various usability studies done at Washington State University. Includes a bibliography and testing instruments.
Usability Testing at the University of Washington Information about usability testing performed by the University of Washington Libaries.
Usable Web: 970 links about web usability Comprehensive collection of links related to web usability. Arranged by topic. No longer updated as of 2003.
useit.com: Jakob Nielsen's Website Includes links to his column on usability issues, as well as other articles, interviews and news items.
Web Word Blog by John Rhodes dealing mainly with usability issues.

Articles,Papers and Workshops:

International Journal of Human-Computer Studies - Special Issue Special Issue of this journal focusing on Web Usability. Full text of the articles is available for free.
Testing for the Usability in the Design of a New Information Gateway Information about a presentation at Living the Future 2. Presented by Michelle Clairmont, Ruth Dickstein and Vicki Mills, University of Arizona Library.
Usability Issues in Web Site Design (pdf) A paper by N. Brevan from Proceedings of HCI International '97, San Francisco, 24-30 August 1997.
Usability Testing for Developing Effective Interactive Multimedia Software Article by Sung Heum Lee from Educational Technology & Society 2(2) 1999.

Article by Donna Maurer and Todd Warfel from Boxes and Arrows

Usability Testing for Web Sites Documentation from a workshop at Learning for the Global Community: Seventh Annual Hypermedia '95 Conference by Elizabeth Boling, Indiana University.
Usability Testing of World Wide Web Sites Research paper by Michael D. Levi and Frederick G. Conrad from May 1998. The paper describes different testing methodologies including the card sort, heuristic evaluation and questionnaires.
The User is the Expert: Experiences at Three Universities Using Usability Studies to Inform Gateway and Tutorial Web Designs Information from a program at the ACRL 9th National Conference, April 9, 1999. Guests were by Ruth Dickstein, University of Arizona, Abigail Loomis, University of Wisconsin and Jerilyn Veldof, University of Minnesota.

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This page was created by Nicole Campbell, campbell@vancouver.wsu.edu and updated in September 2005 by Rachel Bridgewater, bridgewa@vancouver.wsu.edu Please email either of us with any comments, suggestions or updates.
Last updated: September 7, 2005

http://www.vancouver.wsu.edu/fac/campbell/hmiig/usabres2.htm